Policies and Expectations

    • As a member of our school, you are expected to adhere to the following rules when participating in our online classes, camps, club activities, social media groups, and when interacting with other school members in any capacity:

      • Be Kind and Courteous

        Treat all members with respect. Healthy debates are encouraged, but kindness is mandatory. Give more than you take and be considerate of others’ needs and feelings. Aggressive behavior is not tolerated. Refrain from begging for free advice or services.

      • No Hate Speech or Bullying

        Ensure everyone feels safe. Bullying of any kind is prohibited, and comments degrading others based on race, religion, culture, sexual orientation, gender, or identity are not tolerated.

      • No Religious or Political Discussions

        To maintain a positive and inclusive environment, discussions on religious or political topics are not permitted.

      • No Promotions, Spam, or Recruiting

        Do not post advertisements, spam, or irrelevant links in our social media groups without Dr. Xue’s explicit permission. Recruiting for groups, pages, causes, sites, services, or events is not allowed without prior approval from Dr. Xue. Discussions should focus on math, science, teaching, and learning.

      • Respect Everyone’s Privacy

        Maintain mutual trust within our school. Sensitive or private discussions should remain confidential.

      • No Unauthorized Sharing of Paid Course Materials

        Our recordings and notes are for the exclusive use of students who have registered for them and typically expire in one year. Sharing with anyone else violates this agreement. Please limit sharing to a maximum of 20 minutes of recording or 5 pages of notes. Direct any interested individuals to us for access.

      • Timely Payment

        Payments for classes, materials, and other school activities must be made on time and in full. Payment for lessons is required before the start of each session. A late fee of $30 may be applied if payment is not received in advance.

        All our student teachers work as contractors for our school, and we prepare tax forms for them at the end of each calendar year. If your child is taking classes with us, you are required to send all payments to Dr. Xue's Math School LLC. Discussing payment arrangements directly with student teachers is strictly prohibited.

      • Healthy Communications

        All members are expected to respond to messages and emails within 48 hours. It is important to maintain respectful communication, and not replying to a teacher is considered impolite.

    • You will receive a reminder if you violate any of these rules. Failure to address the concern within 72 hours of the reminder may result in the termination of all your school activities, and any school credit will be voided.

    • We reserve the right to update these rules as needed.

    • Students taking trial lessons are expected to follow the guidelines below: 

      1. If you haven’t already, please complete the New Student Intake Form (aka Student Information Form)

      2. Make a Payment for the Trial Lesson. If you have received special permission to proceed without payment, please disregard this step.

      1. When joining the Zoom meeting, please use the student’s first name and last initial as the screen name. This will help our instructors recognize and admit the student to the Zoom classroom.

      2. Mute your microphone when you are not answering questions. If there is background noise or if your speaker is not functioning properly, please use chat messages to respond.

      3. Complete the Trial Lesson Feedback Form after your trial.

    • Please contact us if you have any inquiries.

    • Live Online Classes:

      • Tuition is collected monthly during the school year and every two weeks in the summer. Payments should be made in full at least one week before the first class of each payment period.

      • Students new to our school may pay per session for the first three sessions. The academic year registration fee is due before the third session.

      • To withdraw from a class, please notify us at least one week in advance, and we will issue a refund for any remaining lessons.

      • Trial Lessons: Payment is required before each trial lesson unless stated otherwise.

    • Live Online Camps:

      • Payment: Tuition is due one week before the start of the camp.

      • Withdrawal: If you need to withdraw, please inform us at least one day in advance. We will issue a prorated refund for any remaining camp days.

    • Private Lessons with Dr. Xue:

      • Rescheduling: Must be done at least 24 hours in advance.

      • Cancellations: Refunds are not guaranteed for cancellations made less than 24 hours before the lesson.

    • Recordings: No refunds for recordings.

    • Fees:

      • Registration and Application Fees: Non-refundable.

      • Processing Fees: Fees from Square or PayPal are non-refundable. No fees if paid via Zelle or check.

    • Compliance to School Rules: No refunds for activities terminated due to rule violations.

    • Zelle (Preferred): 612-806-2116.

    • Check: Make checks payable to Dr. Xue's Math School LLC. Please send images of the front and back of your check to payment@xuemath.org. There is a $30 fee for returned checks.

    • Credit Cards: xuemath.org/enroll-square

    • PayPal (for Domestic and International Transactions): paypal.me/xuemath2024. Be sure to add the processing fees: 3.5% for domestic transactions and 6% for international transactions. Alternatively, you can calculate the exact amount using this Fee Calculator.